|
U.S. PIRG Consumer Blog
« More state security freeze laws take effect |
Main
| The companies don't know and don't want to tell (about data breaches) »
July 09, 2007
Sprint "Hangs Up" On High-Maintenance Customers
Reuters and Fox are reporting in the story Sprint Hangs Up on High-Maintenance Customers that Sprint -- a cellphone company -- is canceling customers who call customer service too much. The company claims that the customers were calling "hundreds" of time a month on issues it felt were "resolved." Two things: Resolved to the company's satisfaction or the customer's? If you've ever dealt with unhelpful customer service representatives at a mega-corporation, I am sure you can relate. (And by the way, I don't blame the reps, they're only unhelpful because they're ordered by their supervisors to be unhelpful.)Of course, if you're unhappy with their service, you cannot cancel your contract with them, unless you agree to pay an Early Termination Penalty of $200 or more. You're locked in a cell, as a recent PIRG report has documented.
Posted by Ed Mierzwinski at July 9, 2007 04:42 PM
Post a comment
|
